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What to do with frozen pipes over the winter months

Over the winter period, it’s very common that the cold weather can cause pipes to freeze in our homes.

However, there are some steps that you can do at home to help unfreeze your pipes.

  • If your outside condense pipe is frozen, pour hot water over the pipe or wrap a hot water bottle around the pipe.
  • Lift up your loft hatch and leave open for a day or two (and keep your heating on) to be able to heat up your loft.
  • Leave your heating on in your home all day to thaw out the pipes.
  • If a pipe bursts, turn off the stopcock – if you are unsure as to where your stopcock is, this is usually located under the kitchen sink.

If you have done all of the above and your pipes are still frozen, please report your repairs via your online account or call our Customer Services team on 01933 234450.

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