Maintaining your communal spaces

Our Estates Services team work hard to make sure that your communities* are well looked after.

We do this by:

Gardening – we will:

Tell you how often communal grass will be cut
Maintain communal grassed areas and areas within Wellingborough Homes’ ownership
Prune shrubs when appropriate
Consult you about how high you want your shrubs and hedges to be
Weed shrubbed areas and cut hedges
Weed hard paved areas (such as parking bays) and remove any litter
Remove rubbish from grassed areas and gardens
Carry out minor pruning to trees
Carry out major work to trees when health and safety regulations recommend that we do so

Your communities – we will:

Remove graffiti within 10 working days of it being reported and remove offensive graffiti within 24 hours of it reported
Tell you how best to get rid of unwanted furniture and white goods such as washing machines and fridges
Remove illegally dumped furniture or white goods within 10 working days of being told about it
Report and arrange for repairs to be taken out to communal areas as soon as we become aware of them
Regularly inspect estates during estate walkabouts and record our checks
Complete gritting during adverse weather conditions
If dogs are causing problems, work with dog owners to make sure they keep to their tenancy agreement
Help individual customers and community groups to deal with community issues

Cleaning of communal areas – we will:

Clean all communal areas and windows at regular intervals
Vacuum carpets and mop vinyl floors
Clean hard surfaces such as window frames and skirting boards
Clear litter from inside the block and the entrance area
Make sure our operatives fill in the cleaning log which is displayed in the communal area
Regularly test and maintain fire alarms
Complete monthly inspections of communal areas

*We only maintain areas that are owned by Wellingborough Homes