Problems with my neighbours

We take complaints of neighbours and antisocial behaviour (ASB) very seriously. You can report issues or problems with your neighbours at the bottom of this page.

 

We recognise antisocial behaviour as:

  • An action or behaviour that has caused, or is likely to cause, harassment, alarm or distress to any person
  • An action or behaviour that is capable of causing nuisance or annoyance to a occupier of neighbouring property
  • An action or behaviour capable of causing housing-related nuisance or annoyance to any person

 

What is considered antisocial behaviour?

  • Intimidation of neighbours and others through threats or actual violence
  • Harassment, including racial harassment
  • Verbal abuse
  • Excessive noise
  • Dumping rubbish (fly tipping)
  • Animal nuisance, including dog fouling
  • Vandalism, property damage and graffiti
  • Criminal behaviour

 

What is not considered antisocial behaviour?

  • Lifestyle differences
  • Neighbour disputes where there is no substantial evidence
  • Day to day living sounds from neighbouring properties, such as;
    • Footsteps
    • Doors closing
    • Chair scrapes
    • Dropped items
    • Vacuuming
    • Washing machines
    • Toilet flushing
    • Children playing in, or near, their home
    • Dogs barking
  • Ball games
  • Children falling out with each other
  • DIY during reasonable hours
  • Putting rubbish out on the wrong day
  • Inconsiderable parking unless blocking access, causing damage or posing a safety issue

 

Where we do not consider the matter to amount to antisocial behaviour, we will provide appropriate advice and information, encouraging tolerance and/or ask our customers to resolves the matter themselves.

 

What action will be taken again perpetrators?

Often, early intervention by addressing the issues through informal action such as face-to-face contact, letters and mediation will resolve cases.

 

Where we have to, we will work with partners to use the following remedies to resolve unacceptable behaviour from neighbours:

  • Acceptable behaviour agreements
  • Injunctions
  • Possession action
  • Criminal behaviour orders
  • Community protection notices
  • Closure orders/notices
  • Demotion orders
  • Eviction – this will always be the last resort and where appropriate, we’ll look to work with the perpetrators to understand the reason behind their behaviour.

Report problems with your neighbours

 

Form to complete if you’re a customer

Form to complete if you’re not a customer