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Paying Your Rent

Your rent helps to pay for the services we provide for you and other tenants. It is therefore important that everyone pays on time. Rent is charged on a weekly basis and is due on the Monday. There are normally 48 rent paying weeks each year - with two rent free weeks during December, one at the end of March and one at the beginning of April. If you are in arrears then you should continue to pay during these rent free weeks in order to catch up.

The following information will help you decide how best to pay your rent. However please contact us if

  • You have any questions or want to discuss your account
  • You have difficulty paying your rent
  • You need advice on arrears or
  • You need advice on claiming Housing Benefit

You can ring us on 01933 234450 or visit our customer service centre.

How can I find out how much I owe?
We will send you a rent statement four times a year. If you would like a copy of your rent statement then please contact your Housing Officer.

How can I pay my rent/service charge?
All rents (and service charges if applicable) are due weekly in advance. If you wish to pay monthly you need to pay monthly in advance. You can pay your rent or service charge by the following methods:

By Direct Debit
If you have a bank or building society account you can pay by Direct Debit every month. Paying by Direct Debit is becoming an increasingly popular method of paying rent. It is hassle-free and allows your rent to be paid at the same time every month to help you to budget properly for your rent and all your other bills.

You need to complete a Direct Debit form and return it to us. You can request a form by calling 01933 234450 or visiting our customer service centre.

Once a completed Direct Debit form has been returned and set up, a schedule of payments will be sent to you to confirm the dates the payments will leave your account. You need to keep paying your rent until the Direct Debit is set up by Wellingborough Homes.

By telephone through Allpay
You can use the 24 hour touch tone system provided by Allpay. Call 0870 2436 040. You will need your Rent Account number and pen and paper to make a note of the authorisation number.

At a Post Office
You can use your Allpay rent card at ANY Post Office in the Country to make payments using cash, cheque or debit card. Remember to keep your receipts safe.

At a PayZone Agent
Take your card with you and you can pay your rent with cash or debit or credit card anywhere in the Country where the PayZone logo is displayed. Remember to keep your receipts safe.

At an e-pay Agent
Take your card with you and you can pay your rent with cash or debit or credit card anywhere in the Country where the e-pay logo is displayed. Remember to keep your receipts safe.

On the internet through Allpay
Visit www.allpayments.net - you will need the long number from your Allpay card (19 digits) and a credit or debit card.

By Standing Order
If you have a bank or building society account you may pay by standing order. These can be set up on a weekly or monthly basis. You will need to complete a standing order form. You can request a form by contacting us on 01933 234450 or visiting our customer service centre. Once set up, any amendments to the amount to be paid to Wellingborough Homes should be arranged with your bank.

Cheque or postal order
You can post a cheque or postal order, made payable to Wellingborough Homes Ltd. To:

Wellingborough Homes
Thompson Court,
9f Silver Street,
Wellingborough
Northants
NN8 1BQ

Write your name address and account number on the back of your cheque/postal order. Allow 5 working days for your account to be credited.

Do not send cash through the post.

Employer deducations
By asking your employer to deduct the money from your wages and sending it directly to Wellingborough Homes. Ask your Housing Officer for more details.

Your Payment Card
Remember, your rent payment card is not a credit card and has no monetary value. It is just a means of ensuring that every payment you make is accurately recorded against your account. You should always keep your receipts safely in the wallet provided. If you are making a telephone or electronic payment always record the authorisation number that you receive at the completion of each transaction.

Housing Benefit
You may be able to pay some or all of your rent by claiming housing benefit from your local council. To qualify, you will usually be on a low income and may be claiming benefits such as job seekers allowance, state pension or working family tax credit. The amount of benefit you get paid depends on your income and savings. If you qualify, the Council will pay your housing benefit direct to us. For details on how to claim, visit the section of this web site on housing benefit.